Learn how to create, customize, and manage a Salesforce Knowledge base effectively for better case resolution and information sharing.

Because Knowledge is integrated with Salesforce rules, permissions, and administration tools, she can manage everything in one place. After talking to Ada and seeing her collection of notes, Maria …

Enhance customer service with Lightning Knowledge. Learn to create and manage a knowledge base for better customer service.

Discover how to enhance customer service with Lightning Knowledge. Equip agents with vital info to improve case resolution efficiency.

Learn how to configure record types, page layouts, and validation status to fully optimize Lightning Knowledge for your organization.

Learn how to set up a simple knowledge base by assigning licenses, enabling knowledge, and creating articles. Follow step-by-step instructions to get started.

Discover how RAG improves LLM responses in agents using business knowledge. Learn setup and optimization techniques to enhance your Salesforce solutions.

Anyone know how to demo Salesforce Knowledge in a sandbox without having the license? This demo would obviously be used to lead management to a license purchase.

Discover the top tips for optimizing Salesforce Knowledge search results and boosting your organization's visibility. Learn customizations and analytics.

Explore essential tools and learn how to connect effectively with customers and partners using Salesforce Experience Cloud.