As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Since its establishment in 2001, the Symbiosis Centre for Distance Learning (SCDL) has redefined distance education in India, emerging as one of the largest autonomous institutes in the country. With ...

This is the last call to apply to attend our roundtable discussion on 'Understanding the draft Data Protection Rules' on Feb ...

In an interview with ET Francisco DSouza, cofounder and managing partner of New York-based private equity firm Recognize said ...

(RTTNews) - Information Technology services provider Infosys Ltd. (INFY), Monday announced the establishment of seven Digital Learning Centers to support the educational needs of children in ...

Seven digital learning centres will be established and Infosys Springboard will be used for creating high-quality content for teachers and children, as part of the deal.

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

The December quarter is a traditionally weak quarter for India’s IT services companies due to lower number of working days in ...