Craig Newmark’s simple site was hailed as a disruptor and blamed for the collapse of classifieds. But journalism’s business ...

Drawing from over 200,000 real-world interactions with Microsoft’s Copilot AI tool, the study offers a data-backed look at ...

The Keep Call Centers in America Act would require a company to disclose when they relocate call center operations overseas ...

A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice ...

An Editorial Opinion of The Greenville Advocate On Monday, June 21, the Alabama Department of Workforce’s Labor Market ...

People have worried that computers will take their jobs for at least a decade, but those fears have felt more realistic than ever over the past year as artificial intelligence has begun to overhaul ...

Amazon.com Inc. is the latest streaming giant eyeing an advertising-supported service. Jon Swartz is a senior reporter for MarketWatch in San Francisco, covering many of the biggest players in ...

A new report found that if Carney follows through with his campaign promises, cuts could amount to 24 per cent across the public service.

Everyone still claims to value customer service, but as the average CEO tenure has shortened, executives have become more focused on delivering quick returns to shareholders and investors.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.