People starting new jobs shouldn't need to decode your organization by trial, error, and reading old Slack exchanges.

India’s most forward-thinking builders are ditching bloated call centers and large telesales teams. Instead, they’re partnering with Neyox.ai to deploy Voice AI Agents — intelligent, scalable, ...

Within five years, all 215 emergency dispatch centers across Ohio will be using Next Generation 911 technology. This is good news in an emergency.

The world's highest concentration of data centers is in Virginia. Many residents are not happy about that.

Within five years, all 215 emergency dispatch centers across Ohio will be using Next Generation 911 technology. This is good news in an emergency.

A Florida county leads the way with a high-tech 911 system that improves emergency response While some states have fully updated to NG911 systems, others are still using legacy 911 systems that ...

A Texas police officer was shot near an ICE detention facility in Alvarado as the Justice Department is promising zero tolerance for assaults on federal officers and property.

Understand best practices for onboarding new call center agents as part of a broader CX management plan, with a focus on strategies strategies for building confidence and accelerating agents' path to ...

AI is transforming Indian call centers. What does it mean for workers? To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion ...

On June 23, Motorola Solutions, Inc. (NYSE:MSI) announced the launch of VESTA Hybrid, a new software-as-a-service solution for 911 call centers in the United States.

Berlin-based Synthflow is targeting customer call centers with its conversational AI voice agents, and says it already has over 1,000 clients.