AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

STAFFORD, Conn. (WFSB/Gray News) – A former AT&T employee was arrested for adding unauthorized phone and tablet lines to customers’ accounts in order to make the commission, according to authorities.

AT&T will start ... to improve its customer service, and one way in which it is going about that is by crediting customers for internet outages and long wait times on the phone.

This change has been confirmed in a posting on the AT&T website. The company states that the price increase will help it “continue to deliver the great wireless service you expect.” ...