Responding to Ofcom's announcement that Royal Mail is to be fined £10.5m for failing to meet its delivery targets in the 2023/24 financial year, Tom MacInnes, Director of Policy at Citizens Advice ...

Responding to Ofcom’s Pricing trends for communications services in the UK report, Tom MacInnes, Director of Policy at Citizens Advice, said: “Internet access is an essential part of our lives. Few ...

This new report, based on nationally representative data from 6,000 UK adults, provides up-to-date evidence on the impact of high motor insurance costs. We find that the number of people priced out of ...

The number of people priced out of the car insurance market jumped by 900,000 in the last 12 months. Charity warns of a hidden affordability crisis as almost one in five drivers are only able to pay ...

We produce a range of materials and tools to help local Citizens Advice and partners take part in the campaign each year. All of the resources are available for download. Public facing resources will ...

Citizens Advice welcomes Ofgem’s consultation on Innovation in the Energy Retail Market. The consultation paints a picture of the market at present, which is delivering some innovation (predominantly ...

Responding to Royal Mail's latest quality of service results for Q2 2024-2025 which show that Royal Mail have not met its delivery targets for First or Second class post between July and September ...

Citizens Advice helped over 52,000 people with energy bill problems between January and October this year - equivalent to one person every two minutes. This is an 83% increase compared with the same ...

Energy billing issues aren’t a new problem, but since the energy affordability crisis, the consequences for consumers are frequently more serious. Average bills are still 66% higher than the historic ...

Citizens Advice has been calling for more regulatory oversight of the Third Party Intermediary (TPI) sector for over a decade. We are keenly aware that TPIs already play a vital role in the energy ...

“Energy prices remaining relatively stable over winter will offer cold comfort to millions across the country already struggling to afford bills. It comes as people are falling further and further ...