Starbucks ended a 7-year-old policy that invited anyone to hang out in its stores or use its restrooms, regardless of whether ...

Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

Starbucks is bringing back free refills and a condiment station, but there are few rules to be able to use these services.

Starbucks is ending its open-door policy, which allowed anyone to use its restrooms or hang out without making a purchase.

Starbucks is bringing back select "coffeehouse amenities" like free refills for in-customers and condiment bars in Michigan. Here's what to know.

Starbucks fans can now get free refills for some drinks — but not all. The coffee chain is also bringing back its self-serve ...

Starbucks rolls out new amenities this week including return of its condiment bar, some free refills and its Coffeehouse Code of Conduct.

Starbucks announced the return of free refills for customers who stick around its coffee shops, after the chain faced ...

Several policies are returning to Starbucks' locations in United States and Canada, including free refills, as well as milk ...

The coffee giant has introduced a number of ways to deal with certain customers, with the most recent one being the ...

Starbucks is training staff how to de-escalate conflict after taking away a popular customer perk, and even installing 'panic ...