The root of the word insurance dates over 500 years from the French ‘ensurer’ meaning engagement to marry. Today some leading ...

Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service, said ...

In a groundbreaking research paper published in the International Journal of Scientific Research in Computer Science, ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

The report highlights that India’s e-commerce market is growing at a compound annual growth rate (CAGR) of 30.11%, with Tier II and III cities driving 65% of this growth.

The state of New York’s inaugural Chief Customer Experience Officer Tonya Webster was appointed to shape the method, style and efficiency of government interactions. This week, the state is reporting ...

Joseph Michelli joins us on today’s Inside Automotive, to share strategies for thriving in 2025 by blending human connection with technology ...

The U.S. Small Business Administration has launched the MySBA digital platform. The agency said Friday the new platform is ...