Former Google, Meta leaders launch Palona AI, bringing personalized, emotive customer agents to non-techie enterprises
Palona’s approach suggests that customer relationships don’t have to be sacrificed for automation—instead, AI can enhance personalization.
From chatbot to sexbot: What lawmakers can learn from South Korea’s AI hate-speech disaster
A Korean chatbot named Iruda was manipulated by users to spew hate speech, leading to a large fine for her makers — and ...