Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

who turned to 11Alive News Investigates for help after repeatedly calling Ticketmaster’s customer service line. The transfer, Pinner echoed, was one she never authorized, and she’d never heard ...

Cash App’s parent company is paying nine figures to settle a fight with federal regulators, in part thanks to an allegedly useless customer service phone number. On Thursday, the Consumer ...