Thousands of Verizon customers nationwide reported service outages Saturday after the network experienced a “software issue” ...

Verizon is launching a new effort to improve its customer service. First, for "complex issues", the company will now assign a dedicated "Customer Champion" to provide updates and ensure full ...

Verizon customers across the US reported phones stuck in SOS mode after a major outage on August 30, 2025. The carrier ...

Thousands of customers taking to social media to complain about their phones being stuck in “SOS” mode since Saturday morning ...

Verizon users across the country reported service outages Monday morning after the network experienced “an issue,” a company spokesperson told The Post. Downdetector.com – which provides real-time ...

Verizon is looking into a service issue that triggered more than 100,000 outage reports Monday morning. More than 100,000 customers claimed to be without service as of about 8 a.m. PT, according to ...

Some metro Phoenix Verizon customers reported outages and issues with their cellphone service on March 25, 2025. "Last night I noticed my phone suddenly shifted to SOS and I'm only able to use WiFi ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, ...