Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

As we approach the 2024-25 school year, it is important to us in IT Services that everyone receives the support they need. Part of that is making sure you know what steps to take in order to get that ...

Earlier this year, the MiTech technology store closed its doors in the Shriver Center. However, management of the support functions transitioned from Finance and Business Services to IT Services. As ...

Not everyone is comfortable troubleshooting or fixing the devices they own. If tech support and repair options are a consideration in your technology purchases, these are the brands our readers ...

Chinese tech veterans, including former executives at Huawei and SMIC, are planning to launch a "domestic replacement" fund by the end of the year to help create China's next tech giant and support ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Tech support scammers are modern-day con artists, preying on our deepest technological fears and vulnerabilities. Tammy of Flagler Beach, Florida, recently reached out to us with a concerning email: ...

Vivacity Tech, one of the fastest-growing educational technology companies in the country, is making Greenville its hub. Vivacity Tech officials held a ribbon ...