At the start of 2025, with no warning, Microsoft gave its flagship productivity app a name change and a huge price increase. Most everything about this launch was a mess. Here's what went wrong.

Microsoft 365 Personal and Family subscription renewals automatically include Copilot with a small price increase. To avoid the raised price, you must manually downgrade to Microsoft 365 Family or Personal Classic before the renewal takes place.

Love Microsoft Copilot? Hate Microsoft Copilot? It doesn’t really matter: Chances are that if you’ve signed up for Microsoft 365, you’re now paying more for Microsoft’s integration of Copilot features,