ISO 9000 defines the criteria for what should be measured. ISO 9001 covers design and development. ISO 9002 covers production, installation and service, and ISO 9003 covers final testing and ...

Management Science, Vol. 51, No. 7 (Jul., 2005), pp. 1046-1059 (14 pages) The ISO 9000 series of quality management systems standards, introduced in 1986, has been adopted at over 560,000 locations ...