A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice ...

Drawing from over 200,000 real-world interactions with Microsoft’s Copilot AI tool, the study offers a data-backed look at ...

Starbucks is looking for an airplane captain, and it’s willing to pay upwards of $360,000 annually for the right person. Ideal candidates have “tact and decorum,” with a customer service ...

On Dec. 18, 2023, we reviewed several online advertisements that claimed Netflix was hiring for remote customer-service job positions that would pay up to $22 per hour.

The big healthcare provider is actively advertising for remote customer service jobs, which provide training, decent pay and benefits. The catch is that United Health wants people to work 40 hours ...

The Keep Call Centers in America Act would require a company to disclose when they relocate call center operations overseas ...

It handles two-thirds of our customer service chat inquiries. It's on par with humans in terms of satisfaction and it resulted in a 25% reduction in repeat inquiries from customers.

On Dec. 15, 2023, we researched online advertisements displayed on YouTube and other websites that claimed Delta Air Lines was hiring remote workers to fill various customer service job roles.